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Operations Plan

LOCATION

Vintage Home & Residential Care is located at 415 Merlot Drive, Bonita, California 91902. The business’s direct competitors will be located in Bonita, while its indirect competitors will be spread throughout the Greater San Diego area. While Vintage’s location is ideal for current Bonita residents, it is centrally located and easily accessible by all of San Diego. The venture will make purchases in discount stores in the Bonita area and will hire qualified staff from around San Diego.

Vintage currently pays $3,100 per month for rent. A detailed floor map of the residency is attached in the Appendix.

LICENSES AND PERMITS

Licensing and permits to allow Vintage to operate will be completed as needed. Before officially opening for business, the facility Vintage will have completed the following:

  • Administrator Certification
  • Facility Licensing
  • Pre-Inspection Fire Marshall
  • Business License

PROPERTY OWNERSHIP / LEASE TERMS

Vintage Home & Residential Care is owned and operated by Alice Smith.

OPERATIONAL PROCEDURES

Vintage Home & Residential Care is a residential home that provides assisted living care to senior adults through quality trained staff. The company has unique advantages that other competitors do not with its small, tight-knit community and outdoor pool where residents can exercise without worrying about injury. These services will be monitored internally by Founder, Alice Smith.

The residential home encourages its clientele to participate in daytime programs and activities. If the resident is unable to participate or chooses not to, a staff person will be with them and they may enjoy other activities as schedule. Activities will be chosen by the staff with input from the residents and may include reading, listening to music, walks and field trips to movies and restaurants.

Residents may stay in a private or shared room, with no more than two people in a room at a time. The maximum capacity for Vintage is six residents, and each individual gets his or her own bed unless they have a significant other in the home. Residents will also be provided with furniture, clean linens, and toiletries.

Laundry will be performed for all residents once a week. Tenants have the option of cleaning their own personal clothing if they desire, and will be supplied with all the necessary cleaning supplies. Residents will be encouraged to clean their own rooms, but if they are unable to or do not want to do so, staff members will clean as necessary.

Food will be provided to residents three times a day with no more than15 hours between the last meal of the day and the first meal of the next. Menus are written at least one week in advance and meals are prepared and served.

Every occupant has access to a telephone that they may use at any time for a reasonable time limit. Long distance calls are charged to the resident’s bill. Deaf, hearing impaired, and other impaired individuals are entitled to the necessary equipment needed to make phone calls.

There shall be at least one person capable of and responsible for communicating with emergency personnel in the facility at all times. Emergency information of each resident will be available at a moment’s notice in case an emergency should occur. Staff will provide transportation if residents need medical attention and call 911 if there are life threatening situations.

Medications will be stored and locked in one location that is not accessible to anyone except direct staff. All containers will have identifying labels and no one except dispensing pharmacists shall alter these labels. Direct care staff will make sure that each resident will receive the necessary medication at the prescribed times.

Transportation will be provided to and from medical and dental appointments, to emergency care facilities, from day programs in case of illness, and to and from facility activities. Only direct staff with an approved license and liability insurance may drive company vehicles, which must be safe and registered with the state.

Vintage will not reject any applicants based on race, religion, sex or national origin. After applicants answer a few phone questions, the administrator will decide if the potential resident is fit to move in. Vintage shall not accept or retain those with certain illnesses or those whose needs conflict with those of other residents. Also, the company may discharge residents that become violent, non-complacent, or develop health problems that the staff cannot legally treat.

Family members, friends, and others involved with a resident’s life are encouraged to visit during non-sleeping hours. If visitors choose to visit during scheduled activities, such as hygiene, the visitor may stay as long as he or she does not interrupt.

EQUIPMENT

Vintage will be remodeling a bathroom and installing new bathroom amenities in order to meet ADL compliance. Each room will be furnished with bedroom furniture and linens to meet licensing requirements.

PURCHASING POLICIES

Alice Smith will be responsible for budgeting and purchasing for Vintage. Any purchases for food, supplies, and upkeep of the residential assisted living home will be first approved by Alice Smith. Protocol will include an inventory list and review, which will be approved on a weekly basis. Operational purchases will be made at local discount stores and will include, but are not limited to food, linens, and toiletries.

QUALITY CONTROL MEASURES

Vintage ensures that all residents will receive the upmost quality of service. Each care staff will be effectively trained and will have an operational manual with official policies to guarantee a consistent high standard of service.

Fresh foods, meat, milk, bread, vegetables and fruit will be available for residents and for preparation of each meal. Canned and dry food will also be available for cooking and emergencies.

STAFFING AND TRAINING

Staffing for Vintage will be as follows: All personnel shall be in good health and be physically and mentally capable of performing assigned tasks (verified with a health screening prior to employment). Candidates will also have a background check prior to hiring. Necessary education and experience required for the position will be verified by phone background checks, letters of recommendation, and certificates. Personnel will have to review and sign Notice Employee Rights (LIC 9052) at the time of employment. The first 90 days of employment is considered a probationary period at the end of which a performance review will be conducted to determine continued employment.

After their first year of employment, employees will have an annual performance review.

Employees will receive written warnings for performance discrepancies. After the third warning, Employment will be terminated.

New staff will be given at least ten hours of training within the first four weeks of employment. The training will be conducted on the job, in a classroom setting, or a combination of the two. This training shall include, but is not limited to, the importance and techniques of personal care services including bathing, grooming, dressing, feeding, toileting, and universal precautions.

Personnel providing the training will have both a four year college degree or professional degree and two years of experience in an area relevant to caring for the needs of the elderly. They will be licensed to work as a health care provider in California.

After training, duties will be reviewed and supported by a well-organized and detailed training manual.

ORGANIZATIONAL CHART

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